Terms of service
TERMS OF SERVICE
These Terms of Service (“Terms”) govern your use of the Novenza website and your purchase of products from Novenza. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.
1. Online Store Terms
By using this website, you represent that you are legally capable of entering into a binding agreement or are using the website with the permission of a parent or legal guardian where required by applicable law.
You may not use our products or services for any unlawful or unauthorized purpose or violate any applicable laws while using our website.
2. Products and Information
We make reasonable efforts to display and describe our products accurately. However, product appearance, packaging, colors, and other details may vary slightly from images displayed on the website.
Product information provided on our website is for general informational purposes and should not be considered medical advice. Individual experiences and results may vary.
3. Orders
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, incorrect pricing, product availability issues, or other errors.
If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.
4. Pricing and Payment
Prices are displayed in the currency shown at checkout and may change without notice.
Applicable taxes, discounts, and other charges will be displayed at checkout where required.
Payment must be successfully authorized before an order can be processed.
5. Shipping and Delivery
Shipping and delivery estimates are provided in our Shipping Policy. Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs, holidays, or other disruptions.
Customers are responsible for providing a complete and accurate shipping address.
6. Returns and Refunds
Returns, refunds, damaged items, and cancellations are governed by our Return & Refund Policy.
Eligible purchases are covered by our 30-day money-back guarantee, subject to the conditions described in that policy.
7. Personal-Care Product Disclaimer
Novenza products are intended for their described cosmetic or personal-care purposes.
Information on this website is not intended to diagnose, treat, cure, or prevent any disease or medical condition and is not a substitute for advice from a qualified healthcare professional.
Discontinue use if irritation or an adverse reaction occurs. If you have a medical condition, known sensitivity, or concerns regarding use of a product, consult an appropriate healthcare professional before use.
Individual results may vary.
8. Intellectual Property
Content made available through the Novenza website, including branding, graphics, text, photographs, designs, and other original materials, is owned by or licensed to Novenza and may not be reproduced, distributed, or commercially exploited without permission except as permitted by law.
9. Third-Party Services
Our store may use third-party services to provide functionality such as payments, order fulfillment, shipping, analytics, and other ecommerce services.
Your use of certain third-party services may also be subject to their applicable terms and policies.
10. Prohibited Uses
You may not use the website to engage in fraudulent, abusive, unlawful, or malicious activity; interfere with the security or operation of the website; attempt unauthorized access to systems or information; or violate the rights of others.
11. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product information, pricing, promotions, availability, or other content.
We reserve the right to correct such errors and, where legally permitted, update or cancel affected orders.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Novenza will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
13. Privacy
Your submission and use of personal information through our store is governed by our Privacy Policy.
14. Changes to These Terms
We may update these Terms from time to time. The version posted on this website at the time of use will apply, subject to applicable law.
15. Governing Law
These Terms are governed by applicable laws of the United States and the laws applicable to the jurisdiction in which Novenza operates, without limiting any consumer rights that apply under mandatory law.
16. Contact
Questions regarding these Terms may be directed to our customer support team shopNovenza@gmail.com. Our support email and contact information are provided on our Contact page.