SHIPPING POLICY

Thank you for shopping with Novenza. We aim to make the shipping process simple and transparent.

Order Processing

Orders are typically processed before shipment within 1–3 business days. Processing times may be longer during periods of unusually high order volume, holidays, or circumstances outside our reasonable control.

You will receive order and shipping updates using the contact information provided at checkout.

Shipping Cost

We currently offer free standard shipping on eligible orders within the United States. Any applicable shipping charges or available shipping options will be clearly displayed at checkout before you complete your purchase.

Estimated Delivery Time

After processing, orders typically arrive within approximately 8–12 business days.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.

Order Tracking

When tracking information becomes available, it will be provided through your shipping confirmation or order information. Please allow time for the carrier's tracking system to update after your order has shipped.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to help before the order is processed, but we cannot guarantee that an address can be changed after fulfillment has begun.

Lost, Delayed, or Missing Packages

If your tracking information indicates an unusual delay or your package has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team so we can review the situation.

If tracking shows that an order was delivered but you cannot locate it, please first check around the delivery location, with members of your household, and with the shipping carrier. You may then contact us for additional assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible. Include your order information and, when requested, photographs of the item or packaging so we can review the issue.

Please see our Return & Refund Policy for additional information regarding refunds and returns.

Multiple-Item Orders

Orders containing multiple items may occasionally arrive in separate packages. If this occurs, you may receive separate tracking information for each shipment.

Contact Us

For questions about an order or shipment, please contact our customer support team shopNovenza@gmail.com,Our support email will be available on our Contact page.