Refund policy

Return & Refund Policy

We want you to feel confident ordering from Novenza. If you’re not satisfied with your purchase, you may request a return or refund within 30 days of delivery.

Returns

To request a return, please contact our customer support team within 30 days of receiving your order. Please do not send products back without contacting us first. We will provide return instructions when applicable.

To help us process your request, please include your order number and the email address used to place your order. We may also request photos or other information when necessary to review damaged, defective, or incorrect-item claims.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.

Refunds

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

Original shipping charges, if any, are generally non-refundable unless the item arrived damaged, defective, incorrect, or otherwise required by applicable law.

Cancellations and Order Changes

We begin processing orders as quickly as possible. If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled after it has entered processing or fulfillment.

Non-Returnable Items

For health and hygiene reasons, certain opened or used personal-care products may not be eligible for physical return. This does not limit our 30-day money-back guarantee where applicable. Please contact us first so we can review your situation and provide the appropriate resolution.

Contact Us

For any return or refund questions, please contact our customer support team shopNovenza@gmail.com Do not return an item to an address without first receiving return instructions from us.

Your rights under applicable consumer-protection laws are not affected by this policy.